Terms & Conditions

Terms & Conditions

Welcome to Connect Freight Services LLC

1. Term

This agreement shall be effective as of the date indicated herein, with either party having the right to cancel the agreement at any time upon confirmation through connectfreightservices.com.

2. Dispatch Service Method

DISPATCH endeavors to craft a proactive logistic plan one week in advance, tailored to CARRIER’s territory preference. The plan is influenced by current market conditions to capitalize on the most profitable loads. DISPATCH’s logistics coordinators will identify loads aligning with CARRIER’s criteria and communicate these options. Upon CARRIER’s acceptance, DISPATCH will promptly forward all necessary documentation to brokers/shippers for load confirmation. DISPATCH agrees to provide assistance to CARRIER for any load issues, road assistance, advances, paperwork, or billing matters.

3. Compensation

The amount owed to DISPATCH shall be automatically deducted from a Debit/Credit Card provided by CARRIER. At the close of the Carrier’s business week, DISPATCH will charge the designated card for services rendered. In the event of load cancellation by broker/shipper, CARRIER will receive a credit for future loads. Alternatively, CARRIER may receive compensation directly from other brokers/shippers or a factoring company selected by CARRIER. All payments made to DISPATCH for services rendered are nonrefundable.

4. Bills of Lading

Each shipment will be accompanied by a bill of lading issued by other brokers/shippers, serving as evidence of goods receipt.

5. Equipment

CARRIER agrees to provide, operate, and maintain motor vehicles and allied equipment necessary for safe, efficient transportation.

6. Drivers

CARRIER commits to providing properly qualified, trained, and licensed drivers and personnel for transportation services, ensuring adherence to professional conduct standards and compliance with all facility rules and regulations while on Customer’s premises.

7. Freight Loss, Damage, or Delay

CARRIER assumes sole care, custody, and control of the shipper’s property from pickup to delivery, thereby accepting liability as a common carrier for any loss, delay, damage to, or destruction of shipper’s goods. Payments by CARRIER to DISPATCH or its customer shall be made within thirty (30) days upon receipt of invoice and supporting documentation.

8. Fees and Payment

The Client agrees to pay the Service Provider the agreed-upon fees for dispatch services rendered. If you haven’t received our services, you can email us within seven days, and we will refund your payment within the next 48 hours. However, after seven days, we will not be responsible. Fees are determined based on factors such as dispatch frequency, volume, and additional requested services. Payment terms, including invoicing frequency and methods, will be mutually agreed upon prior to service commencement. All payments made to DISPATCH for services rendered are nonrefundable.

9. Additional Provisions

In the event of insufficient funds or credit card decline, a built-in grace period of seven (7) days after the due date is provided before account suspension. In such cases, the account must be brought current and is subject to a reinstatement fee of $100.

By accepting these terms, both parties agree to adhere to the terms outlined above. If there are any questions or concerns, please contact us through connectfreightservices.com.